The journey to become a high reliability organization (HRO) takes major structural changes, which are well described in the literature.  However, the practical steps—the actions and behaviors—that are required to change culture into an organizational frame of mind to support high reliability are often less understood.  To give the attendee an understanding of what this takes, this talk will describe the journey toward high reliability of one service line, Obstetrics, within the larger transformation of Yale-New Haven Hospital.


James Moses, MD, MPH

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Christian Pettker, MD

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Boston University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Boston University School of Medicine designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit ™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.