QI Hub: Mission, Vision, and Faculty

Mission

    To create and support a culture of healthcare quality improvement (QI) engagement for BMC, the Boston HealthNet Community Health Centers and Boston University through accredited education, mentorship and administrative oversight.

Vision

    All members of the Boston Medical Center system participate in QI through application of “the science of improvement.”

Faculty

James Moses

Director

Dr. James Moses serves as the Chief Quality Officer and Vice President of Quality and Safety at the Boston Medical Center. He received his medical degree from the University of Chicago-Pritzker School of Medicine and later went on to complete his medical training at the Boston Combined Residency Program in Pediatrics at both Boston Children’s Hospital and Boston Medical Center. After serving as a pediatric chief resident at the Boston Medical Center in 2006, Dr. Moses completed the Pediatric Harvard Health Services Research Fellowship and received a Masters of Public Health in Biostatistics and Epidemiology from the Harvard School of Public Health. In 2008, Dr. Moses returned to Boston Medical Center serving as the Pediatric Director of Quality and Patient Safety. In 2013, Dr. Moses was named the Associate Chief Quality Officer.

Roles

Dr. Moses oversees Quality and Patient Safety, Regulatory Compliance and Infection Control. In partnership with Graduate Medical Education leadership, Dr. Moses also oversees BMC’s Clinical Learning Environment Review (CLER) initiative which strives to integrate residents and fellows into quality and patient safety priorities across the hospital.

Link to BU profile

Affiliation

  • Chief Quality Officer and Vice President of Quality and Safety at Boston Medical Center

Jodi Abbott

I am very happy to be joining the QI Hub team; my passion for women’s health and quality improvement education has propelled me into a variety of roles to reach learners and educators. My career includes roles as residency program director, clerkship director, and now Assistant Dean for Patient Safety and Quality Improvement at Boston University. I have been working to expand this influence by teaching quality methodology to BUSM medical students, most recently engaging entire classes of BUSM students in clinical QI. The goal of every project is to improve health equity at BMC. During this academic year, I have been able to utilize my leadership and expertise in QI to bring the demonstration of implementation science to regional and national meetings. My most recent clinical implementation is working with the March of Dimes to implement low dose aspirin to reduce disparities in preterm birth.

Affiliation

  • Vice Chair for Education, Department of OBGYN, Boston University School of Medicine
  • Associate Professor, Boston University School of Medicine
  • Assistant Dean for Patient Safety and Quality Improvement Education, Boston University School of Medicine

Willie Baker

Dr. Baker is Vice Chair for Quality and Patient Safety of emergency medicine and a senior member of the department’s operations management team. He strives to improve healthcare through systems improvements and to achieve personal excellence in patient care while serving as a clinical educator and researcher. His quality improvement experience includes having participated in the Institute for Healthcare Improvement's "Improvement Advisor Professional Development Program". Dr. Baker’s interests, expertise and activities are varied and, in addition to the above, include emergency preparedness, point of care ultrasound, critical care, practitioner competency evaluation and EMS.

Affiliation

  • Vice Chair for Quality and Patient Safety in Emergency Medicine, Boston Medical Center
  • Clinical Associate Professor, BUSM

Lisa Caruso

Biography

Lisa B. Caruso, MD, MPH, CMD is an Assistant Professor of Medicine in the Section of Geriatrics at Boston University School of Medicine. She is a geriatrician with strong interests in diabetes and dementia as well as improving care for the hospitalized older adult. She is currently the Director of Quality and Patient Safety for the Department of Medicine. She is enrolled in the Institute for Healthcare Improvement’s Improvement Advisory program and working on improving recognition and treatment of sepsis on the medical services at BMC.

Affiliation

  • Director of Quality and Patient Safety for the Department of Medicine, Boston Medical Center
  • Assistant Professor of Medicine in the Section of Geriatrics, Boston University School of Medicine

Deborah Gregson

Deborah Gregson, MSM joined Boston Medical Center, spring 2013, as a Quality Improvement Project Specialist, facilitating and managing hospital-wide initiatives to meet the Intuition’s strategic quality goals. With over 30 years’ experience in rehabilitation and hospital operations, Deb started her healthcare career as a Certified Therapeutic Recreational Specialist in Brain Injury Rehabilitation; advancing her career from a staff therapist to a department director. Her career then transitioned to operations management within the acute care setting. After earning a dual Master of Science in Management in Health Services and Non-profit and Institutional Fund Development, she has gone on to specialize in Improvement Science, earning certificates in both Project Management and Lean in Healthcare.

Affiliation

  • Quality Improvement Prject Specialist, Boston Medical Center

Kevin Horbowicz

Dr. Kevin Horbowicz is the Clinical Pharmacy Manager for Critical Care, Emergency Medicine, and Surgery at Boston Medical Center. He received his Doctor of Pharmacy degree from the State University of New York at Buffalo School of Pharmacy and Pharmaceutical Sciences. Kevin completed his PGY1 pharmacy residency at UMass Memorial Medical Center and PGY2 critical care pharmacy residency at Boston Medical Center. He provides leadership support across the Department of Pharmacy to ensure its quality improvement efforts align with the goals of Boston Medical Center and deliver value to patients. Kevin strongly believes that quality improvement and improvement science are essential skills for the healthcare leader of the future.

References/Publications

  • Ackrivo J, Horbowicz KJ, Mordino M, El Kherba Maryam, Ellingwood J, Sloan K, Murphy J. Successful implementation of a sedation vacation process in intensive care units. American Journal of Medical Quality 2015;June 29:1-7.
  • Walkey AJ, Fein DG, Horbowicz KJ, Farber HW. Differential response to intravenous prostacyclin analog therapy in patients with pulmonary arterial hypertension. Pulmonary Pharmacology & Therapeutics 2011;24:421-425.

Ron Iverson

Biography

Ronald E Iverson, Jr, MD, MPH is the Clinical Lead for Quality in the Department of Obstetrics and Gynecology at Boston Medical Center. He is an Improvement Advisor at the Institute for Healthcare Improvement, and has led numerous large scale QI projects at BMC. He continues to explore the uses of the EMR for improving care and for communication within a service and with outside systems. He has a strong interest in safety bundle initiation, and has led department projects on the institution of care bundles addressing venous thrombosis prophylaxis, OB hemorrhage care and obstetric hypertension. He is the co-vice chair of the Massachusetts Perinatal Quality Collaborative within the Massachusetts Perinatal-Neonatal Quality Improvement Network (PNQIN), working to improve maternity care throughout Massachusetts through QI method. With PNQIN he is working to improve the care of women with opioid use disorder in pregnancy in Massachusetts.

Affiliation

  • Vice Chair, Obstetrics, Department of Obstetrics and Gynecology, Boston Medical Center
  • Assistant Professor, Department of Obstetrics and Gynecology, Boston University School of Medicine
  • Director, Labor and Delivery, Boston Medical Center
  • Director, Quality Improvement, Department of Obstetrics and Gynecology, Boston Medical Center

Emily Jansen

Emily Jansen, MPH is a Program Manager in the Office of Continuing Medical Education. In her current role she supports the overall administration of the BMC QI Hub and directly manages quality improvement projects across the organization. She is passionate about integrating continuous professional development and continuous quality improvement, and leveraging education to meet quality goals and improve patient outcomes. Emily earned her Master of Public Health degree from Boston University School of Public Health with a concentration in Maternal and Child Health in 2013.

Affiliation

  • Program Manager, Continuing Medical Education, Boston University School of Medicine

Bernadette Levesque

Affiliation

  • Assistant Professor of Pediatrics, Quality Lead, Division of Neonatology, Medical Consultant, Reach Out and Read-Massachusetts for Boston Medical Center NICU

Nicole Lincoln

Nicole Lincoln, MS, RN, CCNS-BC, FNP-BC, CCRN serves BMC as Senior Manager of Nursing Innovations. She participates in many hospital wide interdisciplinary research projects and quality improvement initiatives. She is the recipient of Patient Safety Grants awarded in 2014, 2015, and 2016 and looks forward to assisting others to get their ideas mobilized to improve patient care and outcomes. She is a board certified Acute Care Clinical Nurse Specialist and Family Nurse Practitioner with a Master Degree in Science from UMASS Boston.

Affiliation

  • Senior Manager of Nursing Innovations, Boston Medical Center

Craig Noronha

Craig Noronha, MD, FACP He is an Assistant Professor of Medicine at Boston University School of Medicine and an Associate Program Director for the Boston Medical Center Residency Program in Internal Medicine. He is the Director of Quality and Patient Safety for the Internal Medicine Residency Program. He is an Epic MD Leader serving and directing several Epic related committees. He is working on optimizing the Epic user interface to improve provider experience and improve clinical care.

Affiliation

  • Director of Quality and Patient Safety for the Internal Medicine Residency Program
  • Associate Program Director for the Boston Medical Center Residency Program in Internal Medicine
  • Assistant Professor of Medicine at Boston University School of Medicine

Beth O'Donnell

Beth O’Donnell, MPH, is the Quality Improvement Project Manager for the Department of Surgery. Beth currently manages large-scale results driven surgical quality initiatives, including programs designed to enhance recovery after surgery, reduce post-operative pulmonary complications and encourage smoking cessation. Prior to Boston Medical Center, Beth worked for the Institute for Healthcare Improvement (IHI) as a Relationship Project Manager. In this role, Beth managed multi-million dollar strategic partnerships with large health systems in the US, UK and Sweden who were working to transform the health and health care of their populations. Beth has extensive experience implementing high impact initiatives, performing qualitative and quantitative data analysis and delivering strategic recommendations to drive performance and efficiency. Beth’s latest passion is focused on electronic medical record optimization which includes creating reports (Workbench and Clarity) to help monitor programs and provide real time data to frontline staff. Beth earned her Master of Public Health degree from The Dartmouth Institute for Health Policy and Clinical Practice.

Affiliation

  • QI Project Manager, Department of Surgery, Boston Medical Center

Pamela Rosenkrantz

Pamela Rosenkranz RN, BSN, M.Ed is the Director of Clinical Quality and Patient Safety for the Department of Surgery at Boston Medical Center. She provides comprehensive direction, oversight and leadership to improve outcomes and diminish costs through standardization of best practice across service lines. Over the past few years she has established a multidisciplinary collaboration to compose quality improvement grants and research projects within the Department. She works closely with BU MPH students as a Directed Study QI Preceptor and BUSM4 medical students as a faculty advisor for the Quality Improvement elective. She serves as a clinical resource to multidisciplinary teams both at Boston Medical Center and with Essential Hospitals and as a CIIS Affiliate Faculty member. Her data analysis efforts identify opportunities to improve patient care and outcomes. She identifies trends and areas of improvement directing the development and implementation of new clinical programs to deliver excellent outcomes with increased efficiency and value. Her goal is to continue to inspire and motivate everyone she works with to ensure a culture of safety by providing the highest standard of care for our patients.

Affiliation

  • Director of Clinical Quality and Patient Safety, Department of Surgery, Boston Medical Center

Jayakanth Srinivasan

Jayakanth “JK” Srinivasan is a Research Associate Professor at Boston University’s Questrom School of Business, and a Fellow at the Institute for Health Systems Innovation and Policy. Prior to joining BU, he led a research team at MIT working with the Army over a five-year period to iteratively transform behavioral health services for Soldiers and their families. He has also served as a faculty member at the School of Innovation, Design and Engineering at MDH in Sweden. Prof. Srinivasan is an excellent source of information for systems analysis and health system transformation, with a focus on system redesign, modeling and analytics, performance management, and change implementation. His current research projects focus on: understanding how leader sensemaking and sensegiving can improve individual and organizational health outcomes; and enabling precision medicine in behavioral healthcare settings.

Roles

Prof. Srinivasan is an excellent source of information for systems analysis and health system transformation, with a focus on system redesign, modeling and analytics, performance management, and change implementation. His current research projects focus on: understanding how leader sensemaking and sensegiving can improve individual and organizational health outcomes; and enabling precision medicine in behavioral healthcare settings.

He is the recipient of the Commander’s Award for Public Service, the Army Outstanding Civilian Service Award, and is a senior member of the ACM.

Affiliation

  • Research Associate Professor Information Systems, Boston University Questrom School of Business

Anshul Srivastava

I received my undergraduate degree from Miami University and medical degree from University of Cincinnati. Currently a third year internal medicine resident who is part of the quality and improvement track within the medicine department. I am interested in QI projects that involve reducing the readmission rates among high risk patients specifically in the heart failure population.

Affiliation

  • Resident, Department of Medicine, Boston University School of Medicine

William Vincent

Dr. Will Vincent is the Clinical Pharmacy Lead in Surgery at Boston Medical Center (BMC). He practices in a 16-bed, open, adult surgical ICU, serves as program director for the PGY2 critical care residency, and is a preceptor for 4th year pharmacy students and PGY1 and PGY2 specialty residents. Will received his Doctor of Pharmacy degree from the Ernest Mario School of Pharmacy at Rutgers, The State University of New Jersey, and completed his PGY1 residency and PGY2 critical care residency at the University of Kentucky Chandler Medical Center. Within BMC pharmacy residency programs, he serves as co-director of the scholarship committee which is actively building improvement capability within the Department of Pharmacy. The committee is currently leading curriculum development and implementation, assessment of learning, and resident-led quality improvement projects, and incorporation of resources from the BMC QI Hub and Institute for Healthcare Improvement Open School.

Affiliation

  • Clinical Pharmacy Lead in Surgery at Boston Medical Center

Abhinav Vemula

Dr. Vemula was a graduate of the Internal Medicine residency at Boston Medical Center and after completing a Quality Improvement Fellowship at BMC, is currently a gastroenterology fellow at BMC. In addition to his clinical duties as a GI fellow, he has a strong interest in quality improvement both in project management/execution and in quality education. In his QI fellowship, he worked closely with the chief quality officer (CQO) on a number of institution-wide quality initiatives and served as a QI coach for students and residents running their own local projects.

Affiliation

  • Gastroenterology Fellow, Boston Medical Center

Deborah A. Whalen

Deborah Whalen is the Associate Director for Quality and Patient Safety in the Department of Medicine and Assistant Professor of Medicine Boston University School of Medicine. Her background blends an Advanced Practice Degree in Nursing as well as an MBA which she obtained as a Commonwealth Fund Nurse Executive Fellow. She is a member of the AHA Get With the Guidelines QI Subcommitee and awarded the Quality Award For Service by the AHA . She has lectured nationally and internationally in the fields of Cardiovascular Nursing and Quality Improvement and was the Project Lead in Boston Medical Center’s Cardiac Monitoring Alarm Initiative recognized nationally and internationally as a model for significantly reducing alarm fatigue.

Affiliation

  • Associate Director for Quality and Patient Safety, Department of Medicine, Boston University School of Medicine
  • Assistant Professor of Medicine, Boston University School of Medicine

Charlie T. Williams

Charles Telfer Williams, MD serves as Vice-Chair for Network Development for the Department of Family Medicine at Boston University School of Medicine and as Medical Director of the Boston HealthNet (BHN), the network of 14 community health centers affiliated with Boston Medical Center. His main passion at work is quality improvement and leadership development. He increasingly interested in sustainability, in its broadest meaning –considering everything from environmental impact to life-work balance for individuals. He has experience with practice re-design, including implementation of open access, a project redesigning the referrals process at Boston Medical Center (AHRQ 2008) and helping practices at Boston Medical Center achieve NCQA Level 3 PCMH recognition, improving blood pressure control and cancer screening. As Vice-chair, his primary duties are guiding growth and development of the Family Medicine practices across the BHN network, serving as a local resource for quality improvement, managing privileging, and serving as a liaison with the Community Health Center practices. As the Medical Director of BHN, his focus is on improving the quality of care across the entire network which serves approximately 245,000 primary care patients with the goal of optimizing the health in a sustainable way. He has helped to lead practice transformation of the Patient Centered Medical Home efforts at BMC and in the CHCs through the state’s Primary Care Payment Reform Initiative. He is continuing this work with BMC's in Medicaid ACO development focusing on clinical systems.

Affiliation

  • Vice-Chair for Network Development, Department of Family Medicine, Boston University School of Medicine
  • Medical Director, Boston HealthNet

David Yuh

David Yuh, MD is an Internal Medicine Hospitalist at Boston Medical Center (BMC). In addition, he received quality improvement training as the Clinical Educator of Quality and Patient Safety at the VA Boston Healthcare System and completed the Improvement Advisor Professional Development Program through the Institute for Healthcare Improvement. He served as a Quality Leader within the Department of Medicine and now as faculty of the BMC QI Hub. His interest in quality improvement education has led to teaching and leading various quality improvement and patient safety educational programs for all levels of training from medical students and residents to faculty members.

Affiliation

  • Instructor, Department of Medicine, Boston University School of Medicine